The "30-Day Money Back Guarantee" offer is only available to shared web hosting
products and only if so specified. Dedicated server payments are non-refundable.
Domain registrations (including the value of any used free domain registrations
included with the plan) are not refundable under any circumstances. See the
domain registration agreement
for more information.
Requests for cancellation should be sent within 30 days from the date of purchase of the hosting plan.
In the event of cancellation of the hosting plan under the "30-Day Money Back Guarantee"
the value of any discount given at purchase or registration (e.g., "free domain registration")
will be subtracted (at the listed price) before paying out the refund.
If you purchase any upgrade or renew your account, your cancellation refund period ends. Cancellation links will no longer be displayed in the Manage Account Section.
Request for cancellation can be sent
via email to GotoNames Support or by creating
a support ticket at http://gotonames.com/helpdesk/.
You will receive a confirmation upon the cancellation of your account.
Accounts cancelled or terminated by us for violating the usage policy do not
qualify for the 30-day money back guarantee.